Pineapples (TM)

If the last few decades of consumerism have taught us anything, it is just how much faith people are able of setting store in a brand. In everything from motorbikes to washing powder, we do not simply test and judge effectiveness of competing products objectively (although, especially when considering expensive items such as cars, this is sometimes impractical); we must compare them to what we think of the brand and the label, what reputation this product has and what it is particularly good at, which we think most suits our social standing and how others will judge our use of it. And good thing too, from many companies’ perspective, otherwise the amount of business they do would be slashed. There are many companies whose success can be almost entirely put down to the effect of their branding and the impact their marketing has had on the psyche of western culture, but perhaps the most spectacular example concerns Apple.

In some ways, to typecast Apple as a brand-built company is a harsh one; their products are doubtless good ones, and they have shown a staggering gift for bringing existed ideas together into forms that, if not quite new, are always the first to be a practical, genuine market presence. It is also true that Apple products are often better than their competitors in very specific fields; in computing, for example, OS X is better at dealing with media than other operating systems, whilst Windows has traditionally been far stronger when it comes to word processing, gaming and absolutely everything else (although Windows 8 looks very likely to change all of that- I am not looking forward to it). However, it is almost universally agreed (among non-Apple whores anyway) that once the rest of the market gets hold of it Apple’s version of a product is almost never the definitive best, from a purely analytical perspective (the iPod is a possible exception, solely due to the existence of iTunes redefining the music industry before everyone else and remaining competitive to this day) and that every Apple product is ridiculously overpriced for what it is. Seriously, who genuinely thinks that top-end Macs are a good investment?

Still, Apple make high-end, high-quality products with a few things they do really, really well that are basically capable of doing everything else. They should have a small market share, perhaps among the creative or the indie, and a somewhat larger one in the MP3 player sector. They should be a status symbol for those who can afford them, a nice company with a good history but that nowadays has to face up to a lot of competitors. As it is, the Apple way of doing business has proven successful enough to make them the biggest private company in the world. Bigger than every other technology company, bigger than every hedge fund or finance company, bigger than any oil company, worth more than every single one (excluding state owned companies such as Saudi Aramco, which is estimated to be worth around 3 trillion dollars by dealing in Saudi oil exports). How has a technology company come to be worth $400 billion? How?

One undoubted feature is Apple’s uncanny knack of getting there first- the Apple II was the first real personal computer and provided the genes for Windows-powered PC’s to take the world, whilst the iPod was the first MP3 player that was genuinely enjoyable to use, the iPhone the first smartphone (after just four years, somewhere in the region of 30% of the world’s phones are now smartphones) and the iPad the first tablet computer. Being in the technology business has made this kind of innovation especially rewarding for them; every company is constantly terrified of being left behind, so whenever a new innovation comes along they will knock something together as soon as possible just to jump on the bandwagon. However, technology is a difficult business to get right, meaning that these products are usually rubbish and make the Apple version shine by comparison. This also means that if Apple comes up with the idea first, they have had a couple of years of working time to make sure they get it right, whilst everyone else’s first efforts have had only a few scance months; it takes a while for any serious competitors to develop, by which time Apple have already made a few hundred million off it and have moved on to something else; innovation matters in this business.

But the real reason for Apple’s success can be put down to the aura the company have built around themselves and their products. From their earliest infancy Apple fans have been self-dubbed as the independent, the free thinkers, the creative, those who love to be different and stand out from the crowd of grey, calculating Windows-users (which sounds disturbingly like a conspiracy theory or a dystopian vision of the future when it is articulated like that). Whilst Windows has its problems, Apple has decided on what is important and has made something perfect in this regard (their view, not mine), and being willing to pay for it is just part of the induction into the wonderful world of being an Apple customer (still their view). It’s a compelling world view, and one that thousands of people have subscribed to, simply because it is so comforting; it sells us the idea that we are special, individual, and not just one of the millions of customers responsible for Apple’s phenomenal size and success as a company. But the secret to the success of this vision is not just the view itself; it is the method and the longevity of its delivery. This is an image that has been present in their advertising campaign from its earliest infancy, and is now so ingrained that it doesn’t have to be articulated any more; it’s just present in the subtle hints, the colour scheme, the way the Apple store is structured and the very existence of Apple-dedicated shops generally. Apple have delivered the masterclass in successful branding; and that’s all the conclusion you’re going to get for today.


The Curious Tale of Jack Dunlap

If, gentle reader, you happen to be from the USA, and especially if you happen to live in or in the vicinity of Washington, then you are likely to be more familiar than the rest of us with Arlington National Cemetery. This is a huge graveyard near the centre of Washington DC, and contains a number of war memorials and similar. It also contains the grave of John F Kennedy, whose final resting place it became 4 years after his assassination in 1963 (he had originally been buried in a small plot in the same graveyard, but was later moved to a plot containing a memorial). However, not long before Jack Kennedy was finally lain to rest, another Jack was buried just a little way away- one whose political significance was also huge, but went unknown to almost everyone. His name was Jack Dunlap, and his story is an extraordinary one.

In 1960, Dunlap led an unremarkable life. Married to an unworking wife and with five children, he was a sergeant in the US army with a distinguished record of service in the Korean war and the medals to show for it. However, now he was confined to more mundane work as a clerk-messenger, ferrying important documents around Fort Meade, the National Security Agency (NSA) headquarters in Washington. This made him around $100 a week, which even in 1960 wasn’t much to feed seven hungry mouths.

However, in late 1960 Dunlap encountered a big slice of luck. A distant great-uncle of his died, and bequeathed him a plantation in Louisiana. Suddenly, the dough was rolling in, and Dunlap began living the high life. A new Cadillac, fine suits, smart restaurants, his own cabin cruiser, and his newfound passion for speedboat racing were now within his financial grasp, he told his friends, but he hung onto his job out of a sense that it was important. He didn’t tell most of them about the mistress he had set up in her own apartment, but to her he told a different story. He put on his swagger, and began to brag about how he ‘wasn’t what I say I am’, and all the top-secret stuff his job required him to handle, ending with the old line “If you knew what I actually did, I’d have to kill you”.

Still, the Louisiana story was enough for his NSA bosses, and he received red carpet treatment. Not only was he given days off to go speedboat racing, but after an accident in which he injured his back they sent an ambulance and transferred him to a military hospital. As Jack joked to his friends “They were afraid the sedatives might make me tell a lot of secrets I know”

But to find out the real truth, you’d have to know about a curious fact of his work.  Some of the documents and papers he was entrusted to deliver would turn up late. Very late in fact- nobody noticed, but it might take a day or so for an important paper to get to where it needed to when it passed through Dunlap’s hands. This was because it had taken a little detour- first up Jack’s shirt, then to a man in Washington who would photograph or photocopy them, before being taken back to their intended recipient. The man in Washington was a Soviet agent, and Dunlap was selling his country’s secrets to the USSR.

This was where his newfound wealth had come from- a $50,000 annual salary, around ten times his NSA one, had been offered to Dunlap by the agent in a meeting that autumn ‘to help him bear the expense of his five kids’, in exchange for the information he provided. And provide it he did. Jack Dunlap carried on playing his game of betrayal for nearly four years, on one occasion even bringing an unsuspecting mistress with him to a meeting with his Soviet contact.

However, all good things come to an end, and in Jack Dunlap’s case that end was rather abrupt. In March 1964 his NSA term had come to an end, and he was due to be posted elsewhere- somewhere he might not be able to continue his lucrative trade in information. To try and keep his position (and thus his illicit income), he said that his family were too settled in Washington to move, and asked that, if he could not work for the NSA as a soldier any more, perhaps he could resign and assume work as a civilian.

This would have been a great plan had it not been for one catch- the lie detector. Whilst Army personnel were considered safe, all civilian NSA staff were required to take a session on it before assuming work and, try as he might, Dunlap could not persuade them that his military record excluded him from that. He tried to persuade himself that four years of casual espionage had kept him cool, calm and collected enough to beat the lie detector (which was a fundamentally flawed and eminently cheatable device), but unfortunately it was not to be. Measurements of his muscle movements, breathing, perspiration and heart rate when answering rather sensitive questions altered the NSA opinion of him from a trustworthy, honest, efficient worker to a habitual sneak ‘capable of petty theft’. Whilst not a damning indictment of the high treason he was performing, it was enough to get Dunlap transferred to a desk job and to get his bosses asking around. The plantation in Louisiana was found to be bogus, and they started trying to find out where Dunlap’s wealth came from.

For Dunlap, this was a terrifying time. Without any secrets to ferry and sell, he was abandoned by his Soviet contact. He knew perfectly well that four years of betraying such sensitive information was more than enough to send him to the electric chair, or at least the rest of his life in maximum security without a hope of parole. His mental state began to unravel- he had paranoid fears of shadowy men in dark corridors asking him to ‘just come this way’, or a platoon of soldiers kicking down the door. Finally, it all got too much for him, and on July 22nd, 1964, he drove to an abandoned creek and suffocated himself with his car’s exhaust fumes.

During his time as a spy, Jack Dunlap ‘told’ the Soviet Union almost everything about the United States’ coding machines, revealed exactly what the US knew about Soviet military power, and handled some information concerning Oleg Penkovsky a Soviet double agent working predominately for the British that went straight back to the Soviets and almost certainly helped lead to the eventual capture and execution of one of the most influential intelligence tools the western powers had (Penkovsky was a Soviet colonel who, disillusioned with his country’s politics, had begun to play exactly the same treacherous game as Dunlap). And that’s only the stuff we know about- the KGB have (understandably) never released the information they got from Dunlap, so he could even have contributed to Kennedy’s assassination for all we know (far be it from me to add yet another string to that particular conspiracy theory). Many might consider him a traitor, a villain who gave up both his principles and his country for a couple of hundred thousand bucks- but then again, we might consider Penkovsky, playing the same game, a hero who died in the fight against communism. What we can all be sure of, however, is that Jack Dunlap almost certainly changed the course of history in his own little way- much like the other famous Jack spending his eternal slumber just a stone’s throw away.